Ticket view does not load properly.
Hi forum -
We are finding that when viewing a ticket from the helpdesk (eg. mydesk.freshdesk.com/helpdesk/tickets/128) that more than 50% of the time, the ticket view does not load fully on the first attempt.
The green "loading" bar at the top of the screen gets about 70-90% of the way along and then stops.
- Nothing appears under "Ticket Properties"
- On long threads, only the first and last few comments appear, and the "Expand" button does not show.
Clicking on the "146:10" link takes me to this view:
I'm attaching the full console logs for both results.
Can you please provide me your account details, and if possible can we get any occasional agent access for your portal...
What is the best way to send you that information?