Stuck at Guru level
When you set a agents level manually you cannot reset back to a lower level. Does anyone know a work around?
I found a work around for this by creating a quest with a negative point reward and then fulfilling the request. This drops the agents level down.
Sorry for the delayed response.
Glad to know that you were able to figure it out.
If you wish to reset the scores, please let us know, will get it done from the backend.
Feel free to write to Support@freshservice.com for any technical queries and support.