Answered

FreshPhone Voicemail To Ticket

We've set up our FreshPhone number so that all incoming calls go straight to voicemail, without ringing an agent. All calls are set to record. We'd like the voicemails to create tickets with an audio attachment of the message, but that currently doesn't happen. Is this not a possibility with FreshPhone, or is there something else in the configuration of this behavior?


Best Answer

Hi,


I'm sure you would have noticed that the Voicemail->Ticket conversion is a default feature available in our telephony service. Posting this here for the benefit of other users who might have the same question :


When you turn the voicemail "on" under Admin -> Phone -> Edit -> Settings -> Voicemail, it gets converted into a ticket in your portal with the recording added to the ticket. The only catch is that the voicemail needs to be more than 7 seconds in length for it to get converted to a ticket.

 

@Travis : In case if you still have any such questions related to the phone channel , please drop us a note here. I'll personally look into those for you :)

 

Cheers!






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Answer

Hi,


I'm sure you would have noticed that the Voicemail->Ticket conversion is a default feature available in our telephony service. Posting this here for the benefit of other users who might have the same question :


When you turn the voicemail "on" under Admin -> Phone -> Edit -> Settings -> Voicemail, it gets converted into a ticket in your portal with the recording added to the ticket. The only catch is that the voicemail needs to be more than 7 seconds in length for it to get converted to a ticket.

 

@Travis : In case if you still have any such questions related to the phone channel , please drop us a note here. I'll personally look into those for you :)

 

Cheers!





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