Answered

Get count of tickets by API

Hello,


I am trying to get the count of total/open/closed tickets by API but i cannot find any information on the API doc.


Can you advice me?


Thank you,


Jean-Philippe


Best Answer

Hi Jean-Philippe,


There are a few default views that can give you total count:


all, open, overdue, due_today, on_hold, new, new_and_my_open, my_groups_open, my_overdue


An example call: http://domain.freshdesk.com/helpdesk/tickets/summary.xml?view_name=all


This information is from: https://support.freshdesk.com/support/discussions/topics/78406


I hope that helps.

geirmund


1 person has this question

Answer

Hi Jean-Philippe,


There are a few default views that can give you total count:


all, open, overdue, due_today, on_hold, new, new_and_my_open, my_groups_open, my_overdue


An example call: http://domain.freshdesk.com/helpdesk/tickets/summary.xml?view_name=all


This information is from: https://support.freshdesk.com/support/discussions/topics/78406


I hope that helps.

geirmund

I'm currently also struggling with this. There seems to be info at "freshdesk.com/helpdesk/tickets/summary.xml?view_name=all", but I can't find a listing of the possible view names. "Open" and "All" work.

Thank you I will do it with that :)

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