Due Date Adjustment Restriction

I have looked through the admin panel and the forums and haven't found if there is a way to do this.


Is there anyway, in agent settings and/or roles, to restrict who can and cannot adjust due dates?  We need to be able to restrict this, especially since the ticket history doesn't show you who/when a due date was changed, and to what it was changed.


2 people like this idea
1 Comment

Completely agree with this. Regular Service Desk agents should not be able to change their own due dates and override the SLAs.

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