Answered

Email all Agents

Is there anyway to notify(email) all agents when a ticket is closed ?


Thanks,

Danny


Best Answer

Hello,


We can achieve this by having an Observer rule,


Say if a ticket is closed, then set up an action to send email across groups with a custom template. The agents in the groups will be notified regarding the ticket being closed.


Hope this helps.


You can add an Observer rule to send an email to, say, the group to which it is assigned. Is this satisfactory?

 

That looks like it will do it.  Thanks.


Danny

Answer

Hello,


We can achieve this by having an Observer rule,


Say if a ticket is closed, then set up an action to send email across groups with a custom template. The agents in the groups will be notified regarding the ticket being closed.


Hope this helps.

Yes sir, that worked great.  Thanks.