Forward email to FreshService and set Agent
Trying to figure out how my support staff can forward mail from users that email them directly and set them as the agent.
- Email Commands don't appear to work on new ticket email, only on notifications.
- Email gadget doesn't allow you to set agent.
- Dispatch'r rules using the agents from email address to set the agent doesn't seem to work, I think this is because a forwarded email uses the original sender as the requestor so it may not recognize the email address it is actually coming in from.
Thanks for help