min-height and retina logo

 Hello, I am customizing some Freshdesk elements for a client who has already a Freshdesk Estate Plan. I have two questions:

- the inline style minimum height of main and sidebar: how can one get rid of it?

- the logo: any suggestion about how to optimize it for Retina?


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You can embed the logo in a different way instead of going with the default option so that the Logo Image Quality is kept intact.

Kindly login to the Admin -> Portal -> Portal customisation -> Layout and Page -> Portal page, Please go the header tab and replace the snippet {{ portal | logo }} with the below code.


<a href="/support/home" class="portal-logo">

<span class="portal-img"><i></i>

<img src="your image public url " alt="Logo" onerror="default_image_error(this)" data-type="logo" style="height: 50px; width: 196px;"></span>


<h1 class="ellipsis heading">Support</h1>


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