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response to a forwarded email

 Hallo again ;-)


a response to a forwarded email created a new ticket. is it possible to assign them to the main ticket?


sorry, my english is bad ;(


Thank you!

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Hello Jonathan,


You made a forward action from a ticket to a third party email address and the reply from him has created a new ticket in the helpdesk? Correct me if I'm wrong. 


Could you please let me know if the third party has replied from the same email address?