Creating signatures using templates and placeholders
we've tried to create automatic signatures for our IT agents by using the "Agent Reply Template" under Admin->E-Mail Notifications. That has worked so far, but we are missing the placeholder for job title. We've tried ticket.agent.title (and jobtitle) but that doesn't seem to work.
Also some placeholders that are working like ticket.agent.name can be used, but are not shown in the placeholders menu.
So, I guess my question is, will there be any additions to the placeholders category soon? Also, is there any other way to automatically create signatures inside Freshservice?
Thanks in advance!
4 people like this idea
While this was submitted a couple years ago, this is something we're very much interested in as well.
Those that respond to tickets don't all have the same Job Title. It's important that when responding, we present the actual Job Title / function of the person responding.
I agree with the above, this would indeed be very helpful.