Ticket summary doesn't always show correct details
This is more of an intermittent problem. When we receive tickets through to our helpdesk, there are occasions when we hover over the ticket and summary details show for a different ticket. This leads to us having to request further emails from our clients. Is this a known problem and if so, is there a way to avoid this from happening in the future?
If required, further details of specific tickets can be provided.
Sorry for the delay. Could you please let us know if you are still facing this issue? If yes, can you provide us the additional details by writing an email to 'firstname.lastname@example.org'? One of our support agents will get this solved for you.