Solved

Slack DM's end up in wrong conversation

Hi,

 

DM's from freshdesk to slack are not arriving in my personal channel.

They end up in a private conversation with another user, so he receives and can read my freshdesk notifications too.

 

With best regards,

Fip



Hi Fip,

Sorry for the troubles on this.

Do you think you can share us with the info on how you have set the notification up and also a few samples of cases where it went to other users, so that we could check this out.



Best Regards,

Thriyam





Hello Fip,


Hope you were able to get the integration working as expected. In case if you're looking for some assistance, drop us a note here .


Cheers!