16 Sep 2016 - Multiple Items in Service Request and AD Attribute Mapping
Here are some of the significant feature enhancements and bug fixes that were shipped on 16 September 2016.
Feature releases and updates:
- Multiple Items in a Service Request
- Active Directory - Custom Field Mapping
- Execute mandatory field checks when closing tickets in bulk
- Bug fixes, general tweaks and performance enhancements
- Agents will now no longer be able to convert service requests into incidents. However, they’ll still be able to convert incidents into a service requests.
- When agents close a parent ticket, all the linked child tickets will also be closed automatically. Please ensure that all child service requests have been fulfilled before closing the parent ticket.
- Tickets created from end-user emails will now have the signature displayed correctly fixing an earlier issue where there were formatting issues.
- Supervisor Rules weren’t getting triggered for some specific cases i.e. when the conditional attributes were “Hours Since Created”, “Agent” and “Department”. This has now been fixed.
- On a few instances, adding a note does not create the note body and caused an error when accessing the ticket. This has now been fixed.
- The number of “Hours” in a Timesheet report will now be updated in real time when the timer is ON and time is currently being tracked.
- An issue with Discovery Probe scans failed if the domain name has special characters in it. This issue has now been fixed.
- Fixed an issue where the disk space of devices scanned using the Discovery Probe and Agent was updated incorrectly.
- Multiple assets with the same name were shown only once in the Relationship map view. This is now fixed.
- Assets deleted from Trash by a user will now be captured in the dashboard activity log fixing an earlier issue where these changes were not tracked.
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On Item 1: Multiple Items on a service request:
Is there a way to prevent users from selecting more than one item in the same category?
This scenario would be if a manager needs to chose a laptop for the new hire, and there are 3 choices (Macbook Air, Macbook Pro, or Dell 7450 for example). Can we prevent managers from selecting multiple laptops? In this case only 1 of the 3 options should be selected.