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Customer language not set correctly in database

Since yesterday, we are facing issues with the language that is automatically set for a customer in the customers database when the customer does not exist yet and writes a ticket.


After thoroughly checking this, we can confirm that e.g. emails solely written in German with no English word, are not recognised as such and the language is set as English.


We currently need to manually fix this for each customer and would appreciate a fix as it worked well before.


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That should not be happening, Johannes. Sorry for the delayed response.

What is the language you are using ? Also, please provide us with a few samples for this, so that we could check this further. Could you also please provide us with your account details, so that we could make a couple of sample tests on this.

 


Best Regards,

Thriyam