Contingency for outages like today?

At the very least, something needs to be done about the phone system.  When I tried calling support it just said something like "This application has malfunctioned, goodbye".

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That's so worrying,Scott. Looked like there was an error with the phone lines which was why the support team wasn't able to answer the call. We haven't seen much of issues with the phone lines ever since and hope we'll be able to play a better error message even if it happens in the future ;)