Implemented

Round Robin for Ticket Re-assignment

We often have service request or incident that needs to be re-assigned to another group. It would be ideal for the re-assigned ticket to auto-assign according to the round robin to the next agent in the rotation, 

1 Comment

Hi Justin


This is now available. Round Robin now works on group updates too. So, if the group changes, freshservice will re-assign the agent based on round robin and whether the existing agent is part of newly updated group or not.


Rishul

Freshservice Product Team

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