Solved

"Search by Author" does not work

I'm evaluating Freshdesk. I created my own support portal. 


Differently from this Freshdesk support portal, I can't search the topic/posts by author in my own support portal. 


Is this normal in the trial version?

1 Comment

Hello,


Hope you are doing well.


The search results in Freshdesk are mainly relevance based (i.e) the frequency of the search term (number of times present) in a topic/posts - across title, body and unfortunately it is not possible to search the topic/posts by author.


And this behaviour is applicable for all the plans including trial versions.


Best Regards,

Vasu