Allow Users to Comment on Solution Articles
It would be really great to be able to get some specific feedback from users on Solution Articles. Right now, they have the "thumbs up" and "thumbs down" options, but there is no way to tell who gave the article a thumbs down, or why they did.
We'd like to be able to get input from our main audiences!
4 people like this idea
Is there any update on this? This would be a huge improvement to Solutions.
right now if a user 'downvotes' an article, there is a comment box where requester can type in their feedback. That will get created as a ticket in your helpdesk.
Does this solve your problem?