Can you tell me how to import external tickets in Freshservice? We are currently using SugarCRM for managing our tickets. We would not use it anymore as we are replacing it with Freshservice. I have exported all the tickets (102 open) in a csv file to import in Freshservice. But I can’t see the import button to import all of them in Freshservice. I would be happy if you assist.
I look forward to hearing you back. Thanks
2 people like this idea
We need the same, ticket #5774322
Hi I just want to know if there is an easy way to import tickets from servicenow or if I have to write to support with a csv file and also how would I import the tickets with the images and files attached to them?