Answered

Is "type" the only option for the ticket_fields API?

When looking at the documentation for /api/v2/ticket_fields the only example that is shown and referenced is "type".  Are there other options besides "type" that should work with the ticket_fields API v2?  


I tried to retrieve one specific field using its "id" number I do not get an error but it returns all ticket_fields as if there were no additional options specified.  


When trying to do another field such as "name" I get an error returned stating "Unexpected/invalid field in request".


I know I can request all the fields and pick out the data from what I want, it just seems like it would be nicer to be a little more efficient to pick out a particular field.


Best Answer

Agree that it would be more efficient to get the specific field from the ID. However, "type" is the only filter that is currently supported. 


Will take this as a feature request for now.

1 Comment

Answer

Agree that it would be more efficient to get the specific field from the ID. However, "type" is the only filter that is currently supported. 


Will take this as a feature request for now.

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