Answered

Auto Add CC in for tickets from certain customer

Hello all,


I've had a request in from a customer contact to be cc'd into all tickets created by that company. I've had a look through dispatcher, observer and supervisor but can't find the option I need.


According to https://support.freshdesk.com/support/discussions/topics/22197 I can use dispatcher however checking in dispatcher rules I don't have the option to apply the rule only to one company/customer - has this feature been removed or deprecated?


Appreciate any assistance, thanks :)


Best Answer

Hello Chris,


This feature is very much available in the Dispatchr rule. You can set up the rule similar to the one described below :


Conditions : Company name is -> ABC


Actions : Add a CC 


Here's a snapshot of the option in the dispatchr rule :


image



Cheers!



Answer

Hello Chris,


This feature is very much available in the Dispatchr rule. You can set up the rule similar to the one described below :


Conditions : Company name is -> ABC


Actions : Add a CC 


Here's a snapshot of the option in the dispatchr rule :


image



Cheers!


Thanks very much - I completely missed the 3 little selection boxes for the different fields!

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