Answered

Using Dispatch'r for tickets opened for certain product

Hi,


We have multiple products with corresponding web portals for each.

we would like to automatically assign tickets created in one of the portals to a group according to the portal in which the ticket was open.


I've tried to create a rule using the dispatch'r but couldn't find a way to do it.


anyone knows if it's even possible? or how this can be accomplished?


Thank you,

Avi


Best Answer

Hello Avi,


You can make use of the condition "Product is " in the Dispatchr rule to perform certain actions based on the product from which the ticket is originating from.


Here's a snapshot of the option :


image



Cheers!

1 Comment

Answer

Hello Avi,


You can make use of the condition "Product is " in the Dispatchr rule to perform certain actions based on the product from which the ticket is originating from.


Here's a snapshot of the option :


image



Cheers!

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