Solved

Automatically assign ticket to first responder - Does not work for some techs

Hello,


We have multiple mail servers.  Our techs who are on mailserver1, the rule works fine. Yet any techs on mailserver2,3,4, etc, this rule does not work.  I can not figure it out.  Anyone have similar issues?


Hello,


Sorry to let you know that this has been identified as a bug. Our developers are on the case and we'll update this thread once we roll out a fix for this issue.


Cheers!

Thanks for the update.  I am looking forward to this being fixed.  

Hello,


This has been fixed for your account. Could you please check for the same and let me know if you are still facing any issues.


Cheers!