Tickets not refreshing
The Tickets tab of Freshdesk always auto-refreshed with a yellow bar appearing to notify us of a new ticket. This feature stopped working for us some time ago then, just as randomly, returned. It has now disappeared again for the past few weeks and is causing issues with slow responses to tickets.
I am using Chrome and a colleague is having the same issue with Firefox.
1 person has this problem
We apologise for the delayed response. We are looking into all of our backlog forum posts now and we are trying our best to address all of the concerns at the earliest.
That being said, we request you to check if you are still facing this issue at your end. If yes, please write back to us on firstname.lastname@example.org and we'd be more than happy to help you out.
Check your ticket status - https://support.freshdesk.com/support/tickets/1122573