Customize the fields on the ticket view
It would be nice if we could customize which data is shown on the main ticket view.
For example, we have custom fields for "Location" and "Room #". It would be nice if I could include that on the main ticket view, or choose what data is shown.
7 people like this idea
Zendesk does this well!
I know. We've tried Zendesk too....but it's crazy expensive.