Group information in ticket overview
Our incident coordinators are struggeling with the default information shown in the ticket overview. You can see the assigned agent, status and priority of the ticket but not the assigned group.
It would be very nice to see the group as well in the screenshot above. Now they have to change the filter for every group or they have to open every ticket to see the assigned group.
Hope this can be added soon.
1 person likes this idea
Is this in the development plan? Knowing which group has the ticket is as important to us as knowing the agent.