How to reach OpenReply value from App

Hello, 

I need to know,  is it possible to reach Auto-Reply message template from App? Using domHelper.ticket.openReply("some text"); I get "some text" added to the beginning of existing template, configured in Admin panel. Can I somehow override it and receive only "some text"?

Thanks,
Michael 

1 Comment

Hi Michael,


openReply does not replace the whole reply content. We can take it as a feature request.


Thanks

Mahesh

Login or Signup to post a comment