When closing a ticket from no reply it creates a new ticket
we have some external services who creates a ticket.
when we add comments or close the no reply address doesnt alow to be mail send at.
so we get a nondeliverable from our mail server.
wich creates a new ticket.
to skip^the sending mail if assigned or comment are added we can solve this.
But for closing the ticket that doesnt work.
Any ideas ?
We have 5 or 6 mail addresses who send mail from noreply.
so every time we close a ticket it try to send to the address which then creates a new ticket cause we cant send to this address.
In our previous servicedeqsk system we had a mute button once clicked it didnt send any messages.
so when we made a rule then from mail adress -mute it worked.
I believe there is a minor issue in configuring the above Dispatch'r rule set-up.
I've converted this post as a ticket in our support portal.
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Thank you for your patience.