Create ticket reply as customer


I am currently integrating freshdesk to a sms system. I can create a ticket using a specific email like '' to identify the customer and create a reply as agent.

However, I got an error with message "There is no active email_config matching the given from_email" when I try to create reply with "from_email" which using the email format above. And what I would like to achieve is create a reply as a customer (or similar), is it possible?

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1 Comment

I too am faced with this error while trying to reply to my own ticket.

Any help is appreciated.

[description] => Validation failed
    [errors] => Array
            [0] => Array
                    [field] => ticket_id
                    [message] => Unexpected/invalid field in request
                    [code] => invalid_field
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