How to list all tickets in Backend app
I want to list all tickets in Backend app instead of using /api/#list_all_tickets,
Is there any globe variable can achieve this?
I infer you are looking for something like a DomHelper for Backend apps but unfortunately it is not yet available. As a work around you can use the Freshdesk API ( To make it easier there are many NPM modules available for the Freshdesk API which can be used in the B/E app) and achieve the desired result.
We are enhancing and adding global variables for B/E apps and recently made $db available for B/E apps which can be used as documented in https://developers.freshdesk.com/docs/data-storage/