Freshdesk release notes for 13th June, 2017

Enhancements (2):



  • The multiple dynamic sections feature is now enabled for all accounts on Estate and Forest plans. With this feature, a maximum of two fields can be associated with dynamic sections (either the type field and a custom dropdown OR two custom dropdowns). 
  • Timesheet reports enhancements are now available for all accounts (including pagination in the UI, ability to pick additional columns for export and save, and scheduled report)


Bug Fixes (2):


  • Bug fix related to to timesheet reports where custom field filters not working with pagination
  • Bug fix related to MIME parsing of emails and an edge case where emails were threaded incorrectly



Hi,


What does this mean, looks the same which is based on just the Type field not multiple fields??


With this feature, a maximum of two fields can be associated with dynamic sections (either the type field and a custom dropdown OR two custom dropdowns). 


Thanks


Dan

Hi,


Anyone??


We really need some details, screenshots, e.t.c. with updates as requested previously.


Thanks


Dan

Hello Dan,


With this update, you can have two dynamic field sections in the helpdesk. You can either use the combination of type field + a custom dropdown field or use two custom dropdown fields to construct the form .


The dynamic section can be enabled by clicking on the + icon that appears when you hover over the field in Admin -> Ticket fields section. 


image



Cheers!

Hi,


I see it on the Type and have for ages but been waiting for it to use more than just type as it isn't enough but I don't see the + on Dependent fields and just added a standard dropdown that wasn't already existing and still no + (Hang on it is there when saved but not for dependent or other standard system dropdowns which is a real shame)?


Thanks


Dan

Dan,


You have to hit "save" before a dropdown will show the plus sign to add dynamic options. 


Vaughn

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