Solved

New Agent notifications feature needs work

I don't need to be notified about MY actions and I especially don't need it to assume that the customer is the one that provided the notification. 


image


These are both my own replies to tickets I own. Nothing to do with the customer.


This otherwise nice feature is rendered useless.


Back to design school...


-K

1 Comment

OK, not as bad as I first thought. Looking closely at the timestamps, it is notifying on the customer reply, but the tickets had agent replies immediately after that. The Alert will 'fade' once you click it to view the note, but it should also do so (or otherwise indicate it's been attended) on an agent reply or note.