Freshdesk release notes for 20th June, 2017

Features (1):

  • Scheduled ticket activities and properties export - Build custom metrics and reports by scheduling an export of all the updates that were made on tickets on a periodic basis. Available on all new Estate and Forest accounts. To be shortly enabled on existing Estate and Forest accounts.

Enhancements (1):

  • Customers using the shared ownership feature can now use the “Event performing agent” option in the “Assign to internal agent” action for observer rules and scenario automations.

Bug Fixes(4):

  • We’ll now be adding the satisfaction survey ratings after a delay of few minutes so that notifications have the rating comment as well.
  • Archived tickets with survey rating can be opened without any errors.
  • Data pipeline bug fixes in reports.
  • Bug fix related to Japanese font in PDF Export

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1 Comment

Wow!! Thank a lot for update.


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