Need reports: "% tickets closed this week" and "% tickets closed last week"
We need to create the following reports:
- This week to date: % of tickets which were in an open state at any time this week so far that were closed during this week and are still closed.
- Last week: % of tickets which were in an open state at any time last week that were in a closed state at the moment last week ended.
Are these reports possible with Freshdesk?
Additionally: Our business week ends Saturday night, so that's a factor that we need to include when defining "last week" and "this week" in such reports.
We really need to hear back on this. Our trial is nearly over.
That's really disappointing. It's an especially bad type of reputation to have for a company selling a ticketing/help solution.
Generally, the reports in Freshdesk display the real-time data. The metrics and data are calculated/displayed based on the ticket’s status in the time range that you have chosen.
I understand that you are looking out for a report that would display the tickets that were open in a specific time period and closed at the end of a specific time range. Currently, we do not have a report that would generate this.
Could you add this request to the list of customer requests?