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Multiple incoming/outgoing mailboxes: Which service tiers?

The page https://freshdesk.com/helpdesk-features says that "Multiple incoming and outgoing mailboxes" starts with "Blossom". But the spreadsheet Freshdesk sent me says that "Multiple Mailboxes" ("Track and manage emails from different points of contact by setting up multiple mailboxes. Mailboxes can be set up for different departments in your organization or multiple products. " starts with Garden.


Which is correct? Does Blossom support multiple incoming and outgoing mailboxes, or does that only start with Garden?

1 Comment

Hi Smith,


Not sure if that is the updated doc. The multiple mail box set up starts from the Blossom plan.


I will reach out to your Sales rep and have the doc corrected. Thank you. 




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Thriyambhakesh Ravi

Technical Account Manager, Freshdesk
p : +61281884692
e : thriyam@freshdesk.com