Answered

Report all tickets for a contact, not just recent tickets.

Contact details page has an area named "Recent Tickets". Why not "All Tickets"?


How can we get all tickets for the active contact record, without having to do a query?


What does "Recent" mean exactly?


Best Answer

Hello Mr.Smith,


Here's the screenshot that Thriyam was referring to . The Recent tickets button on the ticket page lists the recent 5 tickets from the customer . However, if you open the customer record , you would be able to see more than 5 tickets.


image



Cheers!


Hi Smith,


The behavior as of now is to display the recent tickets of the contact. 


The recent tickets will be populated based on the recent ticket created time.


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Thriyambhakesh Ravi

Technical Account Manager, Freshdesk
p : +61281884692
e : thriyam@freshdesk.com 



That's not an answer at all to my question of what exactly "Recent" means. How recent is recent?

The recent tickets will contain the last 5 tickets from that particular contact. If you would like to view more tickets, you can choose the option "Show more tickets" that is present in the same tab. Attached a screenshot of the same. 




Sorry, I don't see an attached screen shot.


Also, I'm looking at a Customer record and it shows 8 tickets (not 5) and no button to see more. Did you guys raise the number from 5? Not using Mint UI for this at the moment.

Answer

Hello Mr.Smith,


Here's the screenshot that Thriyam was referring to . The Recent tickets button on the ticket page lists the recent 5 tickets from the customer . However, if you open the customer record , you would be able to see more than 5 tickets.


image



Cheers!

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