Answered

I want to change my support URL

 

 Hello,


I want to change my support url from https://jumiaitma.freshdesk.com to https://it-jumia-morocco.freshdesk.com 


I'm not able to find out how. 


Can you help me please,



Regards



Best Answer

Hi, 


Thank you for reaching Freshdesk. 


Regarding your query, the URL change for your account would be carried out from the backend on our side. 


Please note that once the URL has been changed, any forwarding rule that you had setup in the support mailbox would change and you would have to make the necessary configurations for the same. 


You can refer to the article for reference regarding the email setup, 

https://support.freshdesk.com/support/solutions/articles/37541-forward-and-convert-your-support-emails-to-tickets-in-freshdesk


Please do confirm if we can go ahead with the URL change process. 


Warm Regards,

Divya 

Freshdesk Support Team


Answer

Hi, 


Thank you for reaching Freshdesk. 


Regarding your query, the URL change for your account would be carried out from the backend on our side. 


Please note that once the URL has been changed, any forwarding rule that you had setup in the support mailbox would change and you would have to make the necessary configurations for the same. 


You can refer to the article for reference regarding the email setup, 

https://support.freshdesk.com/support/solutions/articles/37541-forward-and-convert-your-support-emails-to-tickets-in-freshdesk


Please do confirm if we can go ahead with the URL change process. 


Warm Regards,

Divya 

Freshdesk Support Team

Hello. Yeah. I confirme. Please go a head. Thank you

Thank you for the confirmation. 


The requested URL has been changed. Could you please check this and let us know if you have any further queries?


We'd be happy to help! :)


Warm Regards,

Divya 

Freshdesk Support Team

Yeah, corrected,


Thank you