Merge Tickets based on Custom Field and Subject Lines?
Im hoping to create my first plugin, but not sure if its possible and if there is any sample code to guide me.
I would like to be able to have a tool run in the background that will merge tickets based on searching the subject line for a particular string and match it to a custom field valuein an existing ticket.
Would this be possible?
1 person has this question
That has to possible! Must be a key feature of a ticketsystem.