How to get the group_id for CreateTicket

Hello,


I am trying to use the freshdesk API to create tickets directly from our webapp.

We have multiple groups in our product for different languages. 

My problem is, how I can get the group_id from a special group. Is there a way to get all group_ids from the adminpanel?


I have used the API with "https://mydomain.freshdesk.com/api/v2/groups/", but with this I dont get all groups. And later it is to complicated, when we want to add new groups.


best regards


Hello Boris,


You can use the api endpoint https://mydomain.freshdesk.com/api/v2/groups/ to display the list of groups and their related information . Please note that this function returns 30 items for the request. Please include per_page & page number parameter to obtain the complete group information available in the helpdesk.


Here's a sample API endpoint with these parameters included :


https://mydomain.freshdesk.com/api/v2/groups?per_page=100    - > Lists upto 100 entities 


In case if you have more than 100 groups , please include page number parameter to view the other items not available in the initial request.


https://mydomain.freshdesk.com/api/v2/groups?per_page=100&page=2 

 

Hope this helps!


Cheers!

Hello Aravind,


thanks this helps.


best regards

Great to know,Boris. Happy Freshdesk-ing :)


Cheers!