Freshdesk release notes for 4th July, 2017


Features (1):

  • Skill-based automatic ticket assigning: The capability to assign tickets automatically to appropriate agents is now live on all forest and forest trial accounts.

Enhancements (1):

  • A Gmail migration app is available to facilitate seamless migration of emails to tickets in Freshdesk.

Bug Fixes (2):

  • Bug fix related to webhooks, where placeholders now return field values without any errors.
  • Bug fix related to exporting archived tickets, where certain fields displayed irrelevant data.

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