timesheet content in API
I am trying to create a Python tool, that creates a report of a ticket.
In this report I would like to print the different time sheet entry's and the note's for eacht time sheet entry.
Somehowe I cannot retreive the contents of the timesheet entry's.
I use the following code:
from freshdesk.api import API
a = API('telepage.freshdesk.com', 'API key....' )
lijst = a.timesheets.get_timesheet_by_ticket(170747)
My output is:
[[<Timesheet Entry 14000389649>, <Timesheet Entry 14000389684>]]
There are two entry's in this ticket. That is correct, but I would like to retreive the time spend on each action and the notes that the agent added to these entries.
I am not an experienced programmer. Maybe someone can help me to get more timesheet information from this api...
Thanks in advance!
What is the API call you are using?
Are you using API v1 or v2?
I am using API v2 i think...