Limit announcement visibility to specific agent groups
We would like to see the ability to restrict visibility to certain internal announcement to certain agent groups. I see the ability to restrict visibility for requester groups, but it's currently all or nothing for agent groups.
2 people like this idea
This would help a lot for sure...
This would be really helpful - something Zendesk has with their Guide functionality, it's a shame that it's not present in Freshservice too.