Bug in PUT /api/v2/conversations/[id] ?

We frequently modify notes via the API.
(https://developer.freshdesk.com/api/#update_conversation)


This is much appreciated feature. However, we've discovered that each time this occurs on a Private note it inadvertently transforms into a Public note.


Is this a known issue?


2 people have this question

Anything that unexpectedly makes a Private note Public is serious.

Thanks for flagging this up,JConner. We'll analyse this and post our findings here .


Cheers!

We're working on fixing this in our next release. I'll update the post with the timelines ( ~3 weeks )


Cheers!

Hello Everyone,

We've fixed this :) Thanks for being patient!

Sudharshan Karthik,
Product Manager

Login or Signup to post a comment