Dispatch'r not working with Service Request (Ticket)
we are currently trying to auto-create a change using a sevice request.
(by the way this would be a nice build in funktion)
Therefore i created a dispatch rule which triggers a webhook (new change) when the ticket subject or description contains my special tag.
The rule executes fine if I create an Incident,as Agent, but not if the ticket is raised via a Service Cataog - Service Request (which also creates a ticket)
For us it is essential to initiate Kind of "standard changes" by requestors via the Support Portal (as Service Request it would be Ok)
Hope you are doing well.
Ideally, we should be able to create a change by triggering a Webhook while creating a SR from the Service Catalog. We need to check the specifics of your configuration so that we can analyse the root cause behind this.
We shall convert this topic in to a ticket and we will get back to you with an update shortly!
Let me know if you need any clarification!