MS Edge Copy Paste with Clipboard doesn't work

On our Windows 10 machines with latest updates, we can't copy paste text content into the message text window in a ticket. It doesn't appear anything. Sometimes with works after a few retries.

On Chrome it works.

2 people have this problem

This bug is reproducible in Mozilla Firefox too.


The issue , as we observed, happens with the latest versions of Firefox browser(v 55). Roll back to a previous version should solve this case . Having said that, we're also working on updating the UI behaviour w.r.t latest editions of all premium browsers.


No it doesn't. This problem was already occurring with the previous version of Mozilla Firefox I was using four weeks ago. I've just switched to Mozilla Firefox 55 today and the situation is identical. Moreover, according to the log messages, your own source code is to blame, there's a bad management of cross-domain requests.

Switching back to an older version of a web browser can't be an acceptable workaround as it exposes the end users to security flaws fixed in the latest version.

I have the same issue with Firefox (55.0.3)



We're hoping to push out a bug fix for this case in about 2 weeks time. Will keep you posted on any further developments on this case.


Hello everyone,

Glad to let you know that we've managed to fix the bug with the copy paste option in Firefox. Please run a check and drop us a note here in case if you notice any issues.


Sorry folks. We ran into last minute troubles and we'll try pushing this release to Monday. I'll confirm the status on Monday as soon we go ahead with the deployment. 



We've deployed the fix for majority of the accounts in one of our PODs. Please do check in your respective accounts and drop us a note in case if you're still seeing the issue.


 Thank you. It seems to work. I've just tested with Mozilla Firefox 55.0.3 32-bit.

Thanks for the confirmation,Julien. Happy Freshdesk-ing :)


now working for me..
thank you


now working for me ..


The original poster stated that this occurs with Edge. It still does.

This is not resolved. In this Freshdesk Mint dashboard, I am unable to paste any text I copy that wasn't copied within the ticket body itself using the Microsoft Edge browser.

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