Answered

Reclaim Helpdesk Name

I'd like to reclaim a helpdesk name. The email address associated with the helpdesk link is accessible to me, however it is no longer valid for our organization. It was used as part of an evaluation process, however now I'm attempting to set up the helpdesk with our actual support email address.


What is the method of transferring a helpdesk name (the URL [company name].freshdesk.com)?


Thank you,


Dan


Best Answer

Hello Dan,


It is possible to transfer the helpdesk name , provided that you can claim access to the email address using which the older account was setup . I'l drop you an email regarding this and we'll get this working for you :)

Cheers!

1 Comment

Answer

Hello Dan,


It is possible to transfer the helpdesk name , provided that you can claim access to the email address using which the older account was setup . I'l drop you an email regarding this and we'll get this working for you :)

Cheers!

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