Answered

Differentiation of resolved and canceled status

 I can pull the status as a whole but I would like to know how many members are closing/actioning individually by agents


Best Answer

Hello Jamsin,


Agent performance report will help you to identify the numbers per agent for a set date. Do you think this could potentially help you to track the metric that you're looking for? Please let me know.


Cheers!

1 Comment

Answer

Hello Jamsin,


Agent performance report will help you to identify the numbers per agent for a set date. Do you think this could potentially help you to track the metric that you're looking for? Please let me know.


Cheers!

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