Pre-populating tasks for Service Requests
I was wondering if there was any way to attach a certain list of predetermined tasks to certain service requests. I would like to add tasks for agents to complete that are assigned to on-boarding service requests when they come in. For example, deploy laptop, setup phone, setup desk, etc.
5 people like this idea
It also breaks if you are working on fixing up the request and save as a draft. The rules drops the service request.
I would like a way to create tasks in service requests as well. The dispatcher gets too messy.
was this ever resolved I am a new user and would love to be able to create child tasks on a service request.