Script is slow and too many requests
1. It is loading synchronously where script tag is placed directly. Because of this the page will show as loading until the chat script is loaded. This can be a problem on slow connections in India. Instead script should be loaded asynchronously.
2. There are too many API calls. Since all these are occuring on initialization, they can be clubbed into a single initialization api to make things faster.
1 person has this problem
Good suggestions Kranthi Kiran. I'd like to see Freshdesk make some performance improvements so the site responds faster.
Kranthi,Patrick & Christian ,
We've made some performance related changes for the freshchat widget over the last few months. Can you please check if you're still seeing slow loading times for the widget on your page?