locked and blocked
Support portal has been blocked.
Hope you were able to login to the helpdesk after the temporary block was lifted. Sorry that we were not able to assist you real quick with this. In cases of portal lockout or any showstopper issues, I would advise you to get in touch with our support team directly through phone or initiate a chat on support.freshdesk.com .
FYA,the IP address is blocked automatically by our spam watcher if it breaches the allowed limit of requests and automatically lifts the restriction in about 2 hours .